# Help & FAQ **Support email:** [info@velorafy.com](mailto:info@velorafy.com) We’re here to help. If you can’t find the answer below, send us an email and we’ll get back to you as soon as possible. --- ## Pricing & Plans ### What plans are available? | Plan | Price | Credits / month | Key features | |------------|---------|---------------------|-------------------------------------------| | **Free** | $0 | 0 credits | Limited builder access, 468 allowed models | | **Starter**| $10 | 2,000,000 credits | Eco model access | | **Standard**| $25 | 5,000,000 credits | Unlimited Eco models, 40 Eco messages per hour | | **Pro+** | $75 | 25,000,000 credits | Full catalog access including Ultra models | All paid plans include access to 468 allowed models (subject to plan restrictions on specific model tiers). ### How do credits work? Credits are consumed when you use models and features on the platform. Higher-tier models generally consume more credits. Unused credits do not roll over to the next month unless otherwise stated. ### Can I upgrade or downgrade my plan? Yes. You can change your plan at any time from your account settings. Changes typically take effect at the start of the next billing cycle, or immediately depending on the type of change. ### Do you offer refunds? We generally do not offer refunds for partial billing periods. You can cancel your subscription at any time and it will remain active until the end of the current paid period. Exceptions may apply where required by applicable consumer protection law. --- ## Account & Data ### How do I delete my account / data? You can request account and data deletion by emailing us at **info@velorafy.com**. We will process deletion requests in accordance with our Privacy Policy and applicable data protection laws. ### What personal information do you collect? We only collect your **name** and **email address**. Payment details are handled exclusively by Stripe and are never stored on our servers. For full details, see our [Privacy Policy](/privacy). ### Do you train AI models on my conversations? No. We do not use your inputs, outputs, or conversations to train any AI models. --- ## Using the Service ### Who owns the content I create? You own your inputs and the outputs generated from them. No licence is taken by Velorafy over your content beyond what is necessary to operate the Service. ### Can I use the outputs commercially? Yes. Because you own the outputs, you may use them for commercial purposes, subject to any restrictions imposed by the underlying AI model providers and applicable law. You remain responsible for ensuring your use is lawful. ### Are there usage limits? Yes. Limits depend on your plan (credits, message rates for certain models, etc.). Exceeding limits may temporarily restrict access until the next cycle or until you upgrade. ### What happens if I violate the Acceptable Use rules? We may suspend or terminate your account. Prohibited uses include illegal activity, copyright infringement, harassment, attempts to reverse-engineer the platform, and other activities that violate the terms of the underlying AI providers (similar to the policies of OpenAI, Anthropic, Google, xAI, etc.). --- ## Technical & Support ### The Service is down / a model isn’t working Please check our status updates if available, or email **info@velorafy.com** with details (time, model used, error message if any). ### How do I contact support? Email us at **info@velorafy.com**. Include your account email and a clear description of the issue for the fastest response. --- ## Legal - [Privacy Policy](/privacy) - [Terms of Service](/terms) --- **Still need help?** Email: [info@velorafy.com](mailto:info@velorafy.com)